Frequently Asked Questions

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What Is My Account Number / User Id?

Account number is a unique number assigned for your Winux billing account. At the time of registraion the account no or user id is provided via SMS.

How does billing work?

Our billing cycle is 30 days. All our services are on pre-paid basis. To avail our services, you will have to pay a month in advance.

What is the minimum duration for service contract?

Minimum service contract duration is 3 months.

My Internet is Not Working!

Before you call us to register a complaint please check the following:

- See if the LED lights on the LAN card are blinking or not.
- LAN cable is properly plugged-in to the computer / router.
- Check if the LAN Card / Wireless adapter is not disabled.
- See if the LED lights on the LAN card are blinking or not.
- Restart the 'Router/ CPE/ ONU/ ONT'

Error 678 "The remote computer did not respond"

Typical causes for this problem are: A network cable is disconnected, The modem drivers are corrupted, Spyware is running on the computer and is interfering with the connection, Winsock has to be repaired, Third-party firewall software is blocking the connection.

"Error 691" Error Message When You Try to Connect to Your ISP

Typical causes for this problem are: The settings for your dial-up connection to your ISP are configured incorrectly, The dial-up connection's security option is incorrectly configured to use the require secured password setting, Your ISP's Point-to-Point Protocol (PPP) server is not functioning properly, You type an incorrect user name or password.

What is FTTH?

Fiber to the x (FTTx) is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile. FTTx is a generalization for several configurations of fiber deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor).

Can I shift the service to another location?

Yes, you can request for shifting the broadband service to another location by registering your request on (91) 8305257375 or by writing to us at support@winuxwireless.in. If we service the new location, our team will register the request for a location shift.

How long does the installation take?

Our field team checks whether your area is covered under our fiber network. If it does, it takes 5-7 working days to get your connection up and running. We try our best to ensure the installation happens as early as possible, however in case we need to deploy special infrastructure for your connection, we might be delayed.

What are the documents required to get connection?

For a new connection, you will need to submit:

- Proof of identity

- Address proof

- 03 Passport size photo

along with Customer Application Form (CAF).

What all does the one-time installation cost include?

The one-time installation cost essentially consists of cost of optical fiber/ LAN Cable laying upto customer's premise and the CPE/ Router, However it also depends upon the contract drawn between customer and Winux at the time of installation. The installation cost may vary depend upon the Make & Model of CPE/ Router and physical location scenario.

How do I register my complaint?

If you are facing service, billing or connection related issues, please register your complaint by call on (91) 8305257375 or by writing to us at support@winuxwireless.in

How can I get my username and password?

Please contact our help desk on (91) 8305257375 from the registered mobile number linked to your broadband service. Our team would be happy to provide you the login credentials for using your internet connection.

How can I check my Data Usage?

You can Login to Customer Portal section for our website using your username and password, post login you can see your data usage details in Session Details section. The data is recorded for each session.

Can I change the plan/tariff at any point of time?

Yes, the currently chosen/active plan can be changed before the duration of the billing period, expires.
However, if you change your plan in the middle of an active subscription, you will lose money. So, it is advisable to change your plan only when your current subscription ends.

Where and how do I pay my service bill or recharge online?

You can renew your service by our online payment portal by logging into Customer Portal.

Post login you can choose your account to pay/recharge by selecting 'Pay/Recharge'.

Why account is not active after making payment?

Payment status can be checked in Payments Section by logging into SelfCare Portal.
Online Payments usually get updated within 30 mins to 6 hrs. depending on the Bank / Payment Gateway. Payment thru Cash or Cheque takes 12 hrs. to 24 hrs. to get updated. If your Payment is not reflecting then wait for the same to be updated.

Why do Refunds take time?

A need for a refund is created, when an online transaction fails but money is still deducted from the customer’s account.

The standard refund time is 5-10 working days, something most of us are familiar with. Each mode of payment, however, has a different time frame, if it exceeds the time frame, it definitely merits a further inquiry.

FAQs - Frequently Asked Questions

You asked, we answered